I need help with the design of my new bathroom suite, can you assist me?

Our pioneering virtual reality design service aims to make your project as stress-free as possible by allowing you to create, visualise and immerse yourself in your dream bathroom. Using the latest in design technology, we work with you to make the most of your bathroom layout, ensuring that you get a design that looks great and is functional too. Our design service is available via any of our showrooms, or by booking a home design service appointment. You can do this by sending us a message, or by calling 020 8619 8899.

I have chosen the products I would like, what do I do next?

To process your order we'll need to take full payment of your goods at the time of ordering. We accept payment using a debit or credit card, alternatively we also accept payment via PayPal. Once we have confirmed payment we will organise delivery, so that your bathroom suite, shower enclosure or taps arrive promptly. You can make the payment either through your account on the portal, call us, visit one of our showrooms or purchase the products online through BathroomsBydesign.com.

Do you offer a bespoke home visit service?

Yes, we have lots of ways in which we can help. We offer a site survey in which one our trusted installation partners can arrange to visit your home at a time that suits you. They then take their measurements away and one of our Design & Sales Consultants will contact you to book an appointment with yourself either in one of our showrooms or with an online screen-share.

Do you charge for delivery?

We offer free delivery on all orders over £499 for products purchased on our Website. All other deliveries are assessed based on size, weight and delivery location. For small Items (i.e. taps, accessories, shower heads etc) - £9.99, Medium - Larger Items (i.e. WC's, basins, baths, showers etc) - £29.99 Delivery charges will show at point of purchase. Please note that there are premium delivery charges to non-mainland UK and North Scotland.

Do you offer a delivery service?

We do deliver nationwide; however (please note) certain areas are excluded or subject to an additional surcharge.

Will the delivery driver need any help to offload my order?

Your purchase will be delivered directly to the ground floor access door or nearest access point of your delivery address. Please note that our delivery team is not able to assist with moving deliveries beyond this point. If we believe your products will require specific equipment or additional personnel to move them on to your work site, due to the weight of individual products, we will make best endeavors to advise this at the point of purchase.

I am a private developer/contractor looking to purchase products for a large-scale project. Can you help?

We provide a complete bathroom Design & Supply service to trade for both small and large scale developments. Please do get in touch with our trade team by sending us a message contact us or visit our ProSite for more information and find out how our team and support services can give you the advantage Join Our Trade Partnership.

Online Shopping

Online Shopping

Discover our Online Shopping Experience

We have 1000’s of products waiting for you and a range of website features that will inspire your imagination and help you on your journey. If you do need assistance, use the chat in the bottom right, email us or call us to talk to an expert bathroom Design Consultant.

STEP 1

Use our website to get inspired

Use our website or reach out to our team of expert Bathroom Designers to understand what style and products you should be thinking about, as well as hearing about our latest offers.

Our team can guide you through our online style resources and see if a Free Online Design Consultation is right for you.

Talk

STEP 2

Measure your room and tell us what you need

If you have architect drawings or you you have your measurements ready, we can use these to start the design process.

If you need advice on measuring your bathroom, please contact us, or can use the planner tool within our Plan2Design phone app to help you quickly and simply measure your existing bathroom and place your existing bathroom products. Click to automatically upload the plan to our design team and give them everything they need to start your design journey.

Try our App

STEP 3

Online 3D Design Consultation

We provide all of the advantages of sitting with your Design Consultant in the showroom, but from the comfort and safety of your own home.

Using a screen share with your laptop or tablet, we will start by understanding what you need from the room, your budget, who will be using it and what your design priorities are.

Our 3D design software allows our Design Consultants to collaborate with you and quickly work through multiple options for layout, explore architectural features and find the products that work for your individual requirements to realise the bathroom of your dreams.

Get Free Advise

STEP 4

Share your designs with others

Our Online Design Service allows you to view your designs on our Free Plan2Design phone app. You can choose to share your designs with others so you can collaborate on the decision.

If you would like us to forward the designs to someone on your behalf, let your Design Consultant know.

Try Our App

STEP 5

Make changes until your design is perfect

If there are changes to be made, your BathroomsByDesign Design Consultant is available for further online consultations, to work through any alterations that you require and we will continue to work on the design until it is exactly right for your needs.

Get Free Advise

STEP 6

Place your order with us 100% risk free!

For more than 12 years we have been providing our customers with peace of mind and we will continue to do so through these challenging times.

We want our to customers to benefit from placing their orders at the current low pricing, and we are offering free storage until the time is right for your installation.

We will be on hand at every step of the way to support the design, purchase, storage and delivery of your bathroom and offer totally risk free payment options. Talk to us today and find out more.

Talk To Us

STEP 7

Access your plans and manage your orders online

From the moment we create your designs you will give access to our secure online Customer Portal. Here you can access your designs in 3D, view your quotes, make payments, book your deliveries and download your plans.

Our experts are still available to give you support and advice at every step of the way.

Get Free Advise

STEP 8

Measure your room and tell us what you need

Use the planner tool within our Plan2Design phone app to help you quickly and simply measure your existing bathroom and place your existing bathroom products.

Get Free Advice