Our pioneering virtual reality design service aims to make your project as stress-free as possible by allowing you to create, visualise and immerse yourself in your dream bathroom. Using the latest in design technology, we work with you to make the most of your bathroom layout, ensuring that you get a design that looks great and is functional too. Our design service is available via any of our showrooms, or by booking a home design service appointment. You can do this by sending us a message, or by calling 020 8619 8899.

To process your order we'll need to take full payment of your goods at the time of ordering. We accept payment using a debit or credit card, alternatively we also accept payment via PayPal. Once we have confirmed payment we will organise delivery, so that your bathroom suite, shower enclosure or taps arrive promptly. You can make the payment either through your account on the portal, call us, visit one of our showrooms or purchase the products online through BathroomsBydesign.com.

We offer comprehensive warranties on all our products. Most items come with a 10-year manufacturer warranty against defects in materials and workmanship. Electronic components typically have a 2-year warranty. For full details, please check the specific product information or contact our customer service team.

Yes, we work with a network of trusted installation partners nationwide who can professionally install your new bathroom. All our installers are vetted, experienced professionals who maintain our high standards of quality and service. You can request installation services when placing your order or contact our customer service team for more information.

Standard delivery for in-stock items is typically 3-5 working days. For custom or special order products, delivery times may vary from 2-6 weeks depending on the manufacturer. We'll always provide you with an estimated delivery timeframe when you place your order, and you'll receive tracking information once your order is dispatched.